Frequently Asked Legal Questions
Submit a closure request through Account Settings or email our legal team. Your account will be frozen within 2 hours. Outstanding balances are paid out within 5 business days. All your data is retained for 90 days in case of disputes, then deleted unless local law requires longer retention.
When you request a payout, we verify your identity against your registered deposit method—DANA, OVO, GoPay or QRIS. We confirm the account holder name and check for fraud flags. Only then is the payout queued. This takes 10–60 minutes depending on the payment rail.
Contact support with your account email, transaction ID and a brief reason within 14 days. We investigate immediately by checking payment logs and your account activity. Most disputes are resolved within 3 business days. If your bank initiated a chargeback, we cooperate with payment processors to resolve it.
Yes. Go to Account Settings, select Privacy, then Download My Data. We prepare a file containing your profile, all transactions, game sessions and support tickets. The file arrives within 3 business days and is readable on any device or spreadsheet application.
Transaction records are kept for 7 years for payment compliance. Your account profile is retained for 2 years after closure. Game history is kept for 1 year. All data is encrypted and accessed only by authorised staff. You can request deletion anytime, except where legal or fraud-prevention obligations apply.
You can log into your obor toto account from any device—desktop, mobile phone, or tablet. Each login is verified. If we detect unusual access patterns, we'll ask you to verify your identity. You can review all active sessions in Account Settings and sign out remotely from any device.
The terms of service depend on local law where you reside. Access to obor toto and eligibility to play depends on local law. Disputes are resolved according to the jurisdiction applicable to your region. If you have questions about which rules apply to you, contact our support team with your location.
